Refund policy
According to the regulations, the buyer has seven days, counting from the day he received the order, to return, at his own expense, the product(s) he has ordered if it/they do not meet his expectations.
The returned product(s) has/have to correspond to the original product and they need to be in the same condition as they have been received by the buyer.
All special order (“Special order” refers to any order of product not normally stocked by azalbyoz.com or any product that is custom-made according to the buyer’s request and specification) will not be refunded.
The buyer, when returning the products, declares his name and order number in order to simplify the refund process.
Mr Saint Etienne 13 Rue Camille Roques 12200 Villefranche de Rouergue
If the above stated conditions are fulfilled, Azal By Oz refunds the buyer within the 15 days that follow the reception of the order by the buyer (the date the buyer received the parcel counts as notification to Zerah Oriane that the buyer has exercised his right of withdrawal).
The refund corresponds to the amount of money the buyer has transferred to Azal By Oz when buying the product(s), except for the shipping fee and the return fee of the product(s), which has to be paid by the buyer.